I brought my ring in to get a routine cleaning and sizing and it has almost been 3 week that they have had it. They wont tell me where my ring is, and when i called to ask on the status, they did not have any of my information, stating it was a new girl the put it in. On reviewing my satus online a week later..i noticed they completely butchered my last name. We are going to visit my fiances sick grandmother who cannot come to our wedding this weekend, and i do not even have an engagement ring to show her. Very unprofessional. Very disorganized. Do not buy your jewelry from them. I want my ring back.
Zales Outlet is a US Jewelry Store based in Waterloo, New York. Zales Outlet is located at 655 NY-318, Waterloo, NY 13165, USA.
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